Last updated: 05 Sep 2026
This Privacy Policy explains how Complaint Portal ("we", "us") collects, uses, and protects information submitted through this platform.
When you submit a complaint, we collect your email address, and optionally your name and country. We also collect the complaint details, category, and any files you upload as evidence.
Your information is used solely to review your complaint, communicate updates about your case, and maintain internal records. We do not sell or share your personal information with third parties for marketing purposes.
Complaint records and evidence files are retained for as long as necessary to process the case and comply with our internal record-keeping requirements, after which they may be archived or deleted.
We apply reasonable technical safeguards including secure file storage, access controls, and encrypted admin authentication. However, no system can guarantee absolute security.
You may contact us at any time to request access to, correction of, or deletion of the information you submitted, subject to any case still being actively processed.
For privacy-related questions, please use our Contact page.